Ready to Make an impact?

Customer service is at the core of our business, and it’s something that you value too. As a Senior Application System Analyst, you will bring a customer-first mindset when resolving key issues and providing support to our users. You’ll play a crucial role in ensuring smooth operations and driving improvements in our Replenishment and Supply Chain applications within the Product Team Portfolio.

Here’s where you’ll be focusing:

• Demonstrate deep knowledge of Replenishment and Supply Chain applications within the Product Team Portfolio.
• Maintain up-to-date expertise in the application(s) and mentor and lead the team(s) in translating product needs into enhancements and or fixes for the supported application.
• Provide specialized Level 2 & 3 application support, including root cause analysis, triaging with teams, backlog prioritization, configuration/code changes, sourcing additional support, and maintaining system documentation. On-call rotation is in scope.
• Direct the development of business and system requirements through detailed analysis, providing recommendations, and working closely with Application Developers to translate system requirements and lead high-level design.
• Participate in the leadership and influence cross-functional task forces or teams to identify and document functional requirements, workflow, information sources, and system specifications.
• Monitor applications for end-user experience, interfaces, runtime exceptions, and performance, recommending enhancements as necessary.
• Lead the entire development life cycle, including ALM, design, build, testing, deployment, and release, ensuring that applications meet both business and architectural requirements while adhering to standards, patterns, and reference models.
• Identify opportunities to automate processes, or otherwise innovate on business operations using application features.
• Support continuous improvement initiatives through advisory and consultative support. Proactively share new leading practices.
• Act as a liaison between vendors, users, and the product team as needed, while keeping all relevant teams updated on product backlog status, incidents, and projects.
• Observe and communicate potential application risks and improvements in support of effective issue prevention and risk mitigation.

What you have to offer:

• Computer Science background or equivalent is preferred.
• Minimum of 5 years of progressive experience in IT.
• Strong technical expertise in SAP/ERP and Supply Chain system integration.
• Proven track record in application development, support, and delivery.
• Experience in managing outsourced service providers and vendor relationships.
• Excellent communication skills with a demonstrated ability to collaborate in a matrix organization.
• Previous experience in the retail industry is preferred.
• ITIL Certification is a plus.
• Bilingual in English/French is an asset; the candidate will be expected to work with peers in other provinces in the development, development and implementation of tools and processes across Canada, as well as provide support to Sobeys employees across Canada.

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