Supervisor Customer Care – East

Job Description

Supervisor Customer Care – East

Requisition ID:  181296

Career Group:  Corporate Office Careers 

Job Category:  Store Support & Customer Care 

Travel Requirements:  0 – 10%

Job Type:  Full-Time


Country: Canada (CA) 

Province: Ontario  

City: Mississauga

Location: Tahoe Office 

Postal Code: L4W 0C7 


Our family of 131,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.


A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.



Ready to Make an impact?

Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have an opportunity for a Supervisor, Customer Care to join our Store Support & Customer Care team.

Here’s where you’ll be focusing:

  • Support a culture of inclusion for our employees, customers & teammates
  • Develop and manage direct reports (Representatives), enabling individual development and team succession planning
  • Monitor new & existing Representative performance, case management & identify opportunities
  • Communicate accurate reports to Manager
  • Escalate case management to Manager if necessary
  • Drive harmonization and efficiencies with agents and national peers to maximize tool capacity and realize KPI’s
  • Participate in projects and business initiatives as required

What you have to offer:

  • Proven customer service support skills, ideally with related experience.
  • Strong organization and problem-solving skills and ability to multi-task
  • Proven time management skills, ability to work to deadlines and strong attention to detail.
  • Ability to communicate effectively with employees at all levels of the organization.
  • Develop strong working relationships with stores and other areas of responsibility within the company

#LI-Hybrid #LI-AG1

Why work at Sobeys?

  • Flexible hours and teleworking policy;
  • Welcoming and friendly environment;
  • Possibility of advancement;
  • Company involved in its community;
  • Education and professional development policy;
  • Employee discounts at our merchants via the Scène card;

We offer teammates competitive total compensation packages that will vary by role and location. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by or monitored for accuracy by our organization. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.


While all responses are appreciated only those being considered for interviews will be acknowledged.

We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.