Strategy Manager – IT Operations Transformation

Job Description

Strategy Manager – IT Operations Transformation

Requisition ID:  180837

Career Group:  Corporate Office Careers 

Job Category:  Information Technology 

Travel Requirements:  0 – 10%

Job Type:  Full-Time


Country: Canada (CA) 

Province: Nova Scotia; Alberta; Ontario  

City: Stellarton / Calgary / Mississauga

Location: King St. Office, Calgary Office, Tahoe Office 

Postal Code: B0K 1S0 


Our family of 131,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.


A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.



Ready to Make an impact?

The Strategy Manager – IT Business Management focuses on ensuring that the IT Operations organization “does the right things” through business strategy and governance, as well as “doing things right” through organizational and operational model development and performance management.


The role is a Strategy role and not an Operations role. The role reports to the SVP, Technology Operations and Cybersecurity and leads strategic planning initiatives for the IT Operations group. This role will work with IT Operations leadership to set strategic direction in alignment with business objectives and priorities. The role focuses on running IT OPS like a business.


The IOSM should handle several principal duties, all focused on making time, information, and decision processes more effective. In this role, you will be responsible for building the processes, frameworks, enabling capabilities, analytics and metrics that will focus on accelerating our ability to drive business value.

Here’s where you’ll be focusing:


As a IT Business Operations Manager with Sobeys, you will:


  • Analyzes key internal and external inputs to develop the IT Operations 5-year strategic plan, ensuring alignment with overall enterprise strategy.
  • Defines objectives, frameworks, and metrics for the IT Operations strategic planning process and establishes ownership and timelines for key planning steps.
  • Lead the development and design of multi-year roadmaps to continue to grow IT Operations maturity.
  • Lead the development of internal business cases to help support IT Operations transformation and resiliency projects.
  • Conducts meetings with senior IT Operations leadership and key stakeholders across the organization to validate understanding of business goals and effectively communicate the IT Operations strategy.
  • Manage and lead the internal planning activities on behalf of the IT OPS leadership team, including scorecard objectives, KPI tracking, driving our team engagement agenda, recurring all-team leadership meetings and Town Hall events.
  • Develop high-impact presentations, for both external partner audiences and for internal senior level executives and act as the point of contact for key internal and external platforms and communications.
  • Bring together the IT OPS inputs for annual strategy reviews that are presented to the executive leadership team, the CEO and Board.
  • Monitors value metrics to make informed decisions that maximize returns across IT investments.
  • Drives and contributes to IT Operations workforce strategy, including analyzing trends and business strategy to forecast critical skills and resource gaps.
  • Analyzes IT Operations functional design and contributes to overall organizational design initiatives.
  • Takes responsibility for special projects and other initiatives on behalf of the SVP, Technology Operations and Cybersecurity.
  • Develop governance, rigor and structure to support executive level decision-making on strategic and tactical initiatives.



What you have to offer:




  • A persuasive and influential trusted advisor, who listens, learns, is curious, sees nuances, applies facts and data, and can articulate a compelling story in a clear and simple manner.
  • Relentlessly focused on our customers, anticipating their needs, thinking about how to create value for them through our services.
  • Summarize insights in a way that facilitates decision-making.
  • Known for your ability to share a vision and gain support.
  • Recognized for your demonstrated ability to build thoughtful and clear strategic plans.
  • Exceptional ability to communicate the strategic vision and roadmap.
  • Known for your work in complex business environments, you bring people together to consider opportunities, evaluate risks and focus on delivering results.
  • Take a “no invitation required” approach to relationship building with stakeholders.
  • Proven critical thinking skills in complex analysis where errors in logic, judgment, and/or math are costly and difficult to reverse.
  • Demonstrated ability to show good judgment in handling information that is commercially sensitive, with experience in navigating confidential discussions with tact and diplomacy.
  • Well-rounded interpersonal skills, naturally optimistic with high resiliency and high sense of urgency.




  • Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels.
  • Fosters and builds a collaborative working relationship with various stakeholders within IT and outside of IT Operations.
  • Expert in strategic planning, communications, and financial management. Including budget planning and cost containment programs.
  • Expert in governance formulation, organizational change management.
  • Fluently bilingual in French and English preferred but not mandatory.




  • 5 years of experience in management consulting, internal corporate strategy, business operations, corporate advisory, or similar.
  • Experience of strategy development and communication essential.
  • Project management, Business Relationship Management or Enterprise Architecture experience a bonus.
  • More than 2 years of people management experience preferred.


Education Requirements


  • Bachelor’s degree in business, or a related discipline.

We offer teammates competitive total compensation packages that will vary by role and location. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by or monitored for accuracy by our organization. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.


While all responses are appreciated only those being considered for interviews will be acknowledged.

We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.