Senior Manager, Internal Communication

Job Description

Senior Manager, Internal Communication

1 Presidents Choice Circle, Brampton, ON
time type
Full time
posted on
Posted Yesterday
job requisition id

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.


Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country’s largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Position: Senior Manager, Internal Communication


Reports to: Senior Director, Internal Communication


Location: Loblaw Companies Ltd., 1 President’s Choice Circle, Brampton, Ontario L6Y 5S5


Position: Full-time permanent


When you hire great people, great things can happen.


Loblaw is a large organization, with a number of different divisions, products and services – all geared towards the needs of 18 million Canadians that shop with us every single week.  We operate in grocery retail, pharmacy retail, apparel, financial services, eCommerce, and more.  We have weighty expectations of ourselves as an organization, as we work hard to help Canadians Live Life Well.  And while we admittedly have lofty goals, we do a lot of really cool stuff to achieve those goals.


We need a seasoned, creative and collaborative individual to help keep our people informed – and excited – about all this great stuff. We have dynamic internal communications tools, and we need someone knowledgeable and excited to use them. That’s why we are looking for a Senior Manager, Internal Communication to join our team, supporting Loblaw Technology & Analytics and Supply Chain.


Here’s what you’ll need to do:


  • Proactively serve as the internal communication lead for several corporate functions within the organization – namely, Loblaw Technology and Analytics and Supply Chain.  This includes direct support for our Chief Technology and Analytics Officer, SVP of Supply Chain, as well as their respective leadership teams.


  • Build and execute internal communication plans that span traditional and non-traditional channels, both within teams and outwardly to the rest of our business.  This will involve a variety of tactics for any number of uses, including departmental town halls, annual conferences, video segments, newsletters, executive speeches, intranet articles, company announcements, and more.


  • Build and drive a social media strategy for key departments, supporting executives to amplify our purpose, support our reputation, and attract/retain talent.


  • Provide guidance, support and expertise to divisional Diversity, Equity & Inclusion Employee Resource Groups, to help foster a culture of inclusion within the organization.


  • Lead a team of two communicators in the delivery of proactive communication plans.


  • We use plain language to communicate with our colleagues, so we need someone who understands key business metrics and who can easily explain their meaning to a broad audience.
  • Oversee communication to ensure awareness and alignment against our company strategy and planning cycles.
  • Play a lead role in the adoption of our digital workspace/intranet site.
  • Foster a continuous improvement mindset within the department, by effectively measuring the impact of communication efforts post-implementation and adjusting wherever necessary.


  • Act as a guardian of our internal brand standards.  This includes managing our internal tone of voice based on the message at play.


  • Manage crisis communication plans, as needed.  Spoiler alert: this can involve working evenings and weekends from time to time.



Ideally you will have:


  • 8-10 years of related experience, primarily in internal communication, doing most if not all of the things noted above.


  • University degree, preferably with a specialization in English, Communication, Public Relations or a related discipline.


  • Excellent written and verbal communication skills, a belief in plain language, and an ability to write in various styles and formats.


  • Track record of planning and executing strategic communication plans that drive measurable business results.


  • In-depth understanding of internal communications principles and practices.


  • Proven ability to support and counsel senior leaders; strong interpersonal skills.


  • Experience with script development and video production.


  • Event management experience.


  • Advanced knowledge of, and experience using the Microsoft Office Suite (Word and PowerPoint).


  • Comfort working in a fast-paced environment with the ability to adapt to change and meet timelines (without sacrificing quality!).


  • A positive attitude, a desire to learn, a willingness to roll up your sleeves to get work done either independently or as part of a team.


  • Assets: bilingualism and a sense of humour.



A little more about Loblaw


Our Purpose – Live Life Well


Loblaw is Canada’s food and pharmacy leader, and the nation’s largest retailer. Loblaw provides Canadians with grocery, pharmacy, health and beauty, apparel, general merchandise, financial services and wireless mobile products and services. With more than 2,400 corporate, franchised and Associate-owned locations, Loblaw, its franchisees and Associate-owners employ approximately 200,000 full- and part-time employees, making it one of Canada’s largest private sector employers.


Loblaw’s purpose – Live Life Well® – puts first the needs and well-being of Canadians who make one billion transactions annually in the company’s stores. Loblaw is positioned to meet and exceed those needs in many ways: convenient locations; more than 1,050 grocery stores that span the value spectrum from discount to specialty; full-service pharmacies at nearly 1,400 Shoppers Drug Mart® and Pharmaprix® locations and close to 500 Loblaw locations; PC Financial® services; affordable Joe Fresh® fashion and family apparel; and three of Canada’s top-consumer brands in Life Brand, no name® and President’s Choice.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.


If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.