Manager, Customer Rate Design

February 28, 2024

Job Description

Manager, Customer Rate Design


ID 2024-2666


Category Customer Solutions


Position Type Full-Time


Job Title: Manager, Customer Rate Design
Company, Department: Nova Scotia Power, Customer Solutions
Location:  Halifax, Nova Scotia, Hybrid
Type of Employment: Regular, Full-Time
Closing Date: March 12th, 2024
Reference Number: 2024-2666

The Opportunity

We are seeking a highly skilled and experienced Manager of Customer Rate Design to join our team at Nova Scotia Power. As the Manager of Customer Rate Design, you will play a crucial role in rate design, regulatory processes, and the development of new time-varying pricing rates and strategies. Your expertise in these areas will contribute to optimizing revenue, ensuring regulatory compliance, and supporting the overall growth and success of our organization.

Key elements of this role include:

Rate Design:

  • Lead the development and evaluation of rate structures for residential, commercial, and industrial customers including key stakeholder engagement.
  • Conduct comprehensive analyses of customer usage data and market trends to identify opportunities for rate improvements and efficiencies.
  • Collaborate with cross-functional teams to design innovative rate options that align with business objectives and customer needs.

Regulatory Processes:

  • Stay updated on relevant regulatory policies, guidelines, and industry standards.
  • In collaboration and partnership with the Regulatory team, prepare and submit rate filings, tariff revisions, and related documents to regulatory agencies.
  • Engage with regulatory stakeholders to address inquiries, requests for information, and compliance matters.
  • Provide expert guidance and recommendations on regulatory strategy, compliance, and potential risks.

Time-Varying Pricing Rates:

  • Develop and implement time-varying pricing programs that encourage customer engagement and promote efficient energy consumption.
  • Conduct detailed analysis of load patterns, peak demand, and system constraints to optimize pricing structures.
  • Collaborate with cross-functional teams to design customer education and communication strategies for new time-varying rates.
  • Monitor and evaluate the effectiveness of time-varying pricing programs, making data-driven recommendations for improvement.

Stakeholder Engagement:

  • Build and maintain relationships with internal stakeholders, such as finance, legal, operations, and customer service teams.
  • Engage with external stakeholders, including regulatory agencies, industry associations, and customer advocacy groups.
  • Participate in industry forums, conferences, and working groups to stay informed about best practices and emerging trends.
  • Provide subject matter expertise and guidance to internal and external stakeholders on rate-related matters.

Data Analysis and Reporting:

  • Utilize advanced analytical tools and techniques to evaluate rate performance, revenue impacts, and customer behavior.
  • Prepare comprehensive reports, presentations, and recommendations for senior management and regulatory authorities.
  • Conduct ad-hoc analyses and respond to data requests from stakeholders within specified timelines.

These skills will make you successful:

To thrive in this role, you recognize yourself in most of the following competencies and skills listed below:

  • Bachelor’s degree in Economics, Business, Engineering, or a related field. A master’s degree is preferred.
  • Extensive experience (typically 8+ years) in rate design, regulatory processes, and time-varying pricing within the electric utility industry, or similar regulated environment.
  • Proven experience working in a rate-regulated utility environment, with a strong understanding of the unique challenges and dynamics of such organizations.
  • In-depth knowledge of cost-of-service methodologies and their application in rate design and regulatory proceedings.
  • Familiarity with rate case processes, including the preparation of testimony, supporting documentation, and data requests.
  • Experience in conducting cost-of-service studies and determining equitable allocation of costs among different customer classes.
  • Strong understanding of utility financials, including revenue requirements, cost recovery mechanisms, and rate of return calculations.
  • Proficiency in data analysis and statistical modeling using tools such as Excel, SQL, and Python/R.
  • Excellent written and verbal communication skills, with the ability to present complex information in a clear and concise manner.
  • Strong interpersonal skills to collaborate effectively with cross-functional teams and external stakeholders.
  • Detail-oriented approach with the ability to manage multiple projects and meet deadlines.
  • Demonstrated ability to adapt to changing regulatory environments and contribute to strategic decision-making.

Join our team as the Manager of Customer Rate Design, and leverage your expertise in rate design, regulatory processes, and time-varying pricing, along with your experience in working within a rate-regulated utility and cost-of-service methodologies, to shape the future of our electrical utility services.

We understand that experience comes in many forms, and we’re dedicated to adding new perspectives to the team. So, if your experience is close to what we’ve listed above, please consider applying.

Learn more about our culture and values

At the Emera Group of Companies, you’ll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers.


If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you. Apply by March 12th, 2024, and let us know why this role is right for you.

The perks of joining our team? We offer:

  • Flexibility: Hybrid work model with 2 flexible remote workdays.
  • Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
  • Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
  • Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching & volunteer programs, various committees and employee resource groups, and scholarships for children of employees.
  • Competitive Compensation: Short-term incentive plans and a Defined Contribution Pension Plan.

Diversity, Equity & Inclusion at Emera

As one of Atlantic Canada’s largest publicly traded companies, we are ranked one of Canada’s Top 100 EmployersTop Employers for Young People and Top Diversity Employers. We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community.

Applicants from these equity groups may self-identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation.

Recruitment & Promotion Policy

The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values