Guest service agent

Application deadline closed.

Job Description

Posted on February 20, 2024 by Employer details Quality Hotel & Suites

Job details

  • Location Gander, NL
  • Salary17.75 to 19.25 hourly (To be negotiated) / 8 to 40 hours per week
  • Terms of employment Permanent
  • employment Part time leading to full-time
  • Day, Evening, Night, Weekend, Shift, On Call, Early Morning, Morning
  • Start date Starts as soon as possible
  • vacancies1 vacancy

Overview

Languages

English

Education

  • No degree, certificate or diploma

Experience

Will train

Work setting

  • Hospitality industry
  • Hotel, motel, resort

Responsibilities

Tasks

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Investigate and resolve complaints and claims
  • Exchange foreign currency
  • Process guests’ departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Handle wake-up calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service

Experience and specialization

Computer and technology knowledge

  • Multi-line switchboard
  • Word processing software
  • Computerized bookkeeping system
  • Spreadsheet
  • Internet

Additional information

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure

Personal suitability

  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player

Who can apply to this job?

Only apply to this job if:

  • You are a Canadian citizen, a permanent or a temporary resident of Canada.
  • You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

By email

tpickett@qualityhotelgander.com

In person

100 Trans Canada HighwayGander, NLA1V 1P5Between 09:30 a.m. and 05:00 p.m.

This job posting includes screening questions. Please answer the following questions when applying:

  • Are you available for shift or on-call work?
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?